Conflict De-escalation Training
"Practical, contextualised workshops designed to help your team maintain composure, communicate with authority, and safely manage high-pressure situations."
EDUCATE MOTIVATE ELEVATE
Course Description
Effective conflict de-escalation begins long before a word is spoken. It starts with the "Professional Anchor" i.e your ability to recognise your own stress responses, manage your triggers, and maintain a steady, authoritative presence under pressure.
This workshop moves beyond theory to give participants a technical understanding of how their own stress response influences the room, providing practical strategies to regulate these reactions in real time.
With this foundation of self-regulation established, the workshop shifts to operational de-escalation. Managing the situation, not the person, is a key tenet in managing escalating interactions and guiding conversations back to a safe, professional baseline. Participants learn to treat conflict as a workplace safety risk using behavioural cues, professional boundaries, and structured communication as "controls" to minimise the threat of harm. The result is a confident, capable frontline team equipped to respond to tense situations with clarity, tactical control, and uncompromising professionalism.
What You Will Learn
Training is tailored to your workplace but typically covers:
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The Stress Response: Understanding how your own traits shape your professional conflict style;
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Trigger Management: Identifying and regulating "hooks" before they escalate an interaction;
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Behavioural Cues: Recognising early warning signs and situational indicators in others;
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De-escalation Language: Communication techniques that reduce pressure rather than inflame it;
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Professional Authority: Strategies for staying calm, steady, and objective under pressure;
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Boundary Setting: Establishing safe, professional boundaries without unnecessary confrontation;
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The Operational Pivot: Practical strategies to guide conversations back to a functional baseline; and
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Applied Practice: Applying techniques to real workplace scenarios through participant-led examples.
Tailored To Your Workplace
Before the workshop, we consult with you to ensure the content is specifically calibrated to your operational environment. This includes a review of:
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Real-world Exposure: The specific types of conflict and aggression your staff encounter daily;
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Behavioural Challenges: Identifying common triggers and situational patterns unique to your sector;
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Internal Frameworks: Alignment with your existing workplace policies, safety procedures, and reporting expectations;
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Risk History: Addressing any previous incidents or known ongoing risks to staff safety; and
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Organisational Culture: Ensuring the communication style and techniques match the professional standards of your organisation.
This consultation ensures that the workshop is not a "one-size-fits-all" session, but a targeted safety control that is immediately relevant and useful to your team.
Course Delivery
Our face-to-face conflict de-escalation workshops are tactical, practical, and highly interactive. We focus on skill acquisition through hands-on application rather than passive learning. Delivery includes:
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Real-world Scenarios: Working through actual workplace conflicts identified during our consultation phase;
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Strategic Group Discussions: Collaborative analysis of complex interactions and risk management;
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Guided Practice: Practical application of de-escalation techniques in a controlled, professional environment;
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Behavioural Cue Recognition: Training the eye to identify escalating indicators before they become a crisis;
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Structured De-escalation Steps: Clear, repeatable frameworks for managing high-pressure situations; and
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Self-Regulation Techniques: Practical activities to increase situational awareness and composure.
Staff walk away with a toolkit of practical safety controls they can apply immediately on the floor, replacing theoretical concepts with operational confidence.
Course Duration
About The Trainer
Mark Field is an experienced facilitator and vocational education leader with a strong background in communication, behavioural awareness and conflict de-escalation. As Managing Director of Access Recognised Training, he has delivered practical training to government agencies, correctional facilities, frontline staff and community organisations across the ACT.
Mark specialises in helping participants understand themselves first, including their communication style, personality traits and emotional triggers. This self-awareness helps them stay composed under pressure and respond with confidence. He teaches participants to recognise early warning signs, regulate their own reactions and apply practical de-escalation techniques that work in real-world situations. His training style is clear, engaging and grounded in workplace experience, making complex concepts easy to understand and apply immediately.
Sessions are typically delivered as:
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A half-day workshop or
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A full-day workshop or
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A customised program over multiple sessions
We can discuss the most appropriate option based on your workplace needs and the level of skill you want your staff to achieve.
Fees and Charges
Our Conflict De-escalation Training is priced to be accessible for organisations of all sizes. Final costs depend on the length of the session, the number of participants and the level of customisation required.
Typical pricing structure:
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Half-day workshop: $1,650 per session (up to 15 participants)
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Full-day workshop: $2,750 per session (up to 15 participants)
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Multi-session or extended programs: Custom quotation provided
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Customisation fee: In addition to the per session fee a one-off customisation fee applies from $1,200 plus gst.
If you would like a formal quote based on your organisation’s needs, please contact us and we will provide an accurate cost breakdown.
