Conflict De-escalation Training
'Practical and contextualised hands-on training to help your team stay calm, communicate effectively and safely manage challenging situations.'
EDUCATE MOTIVATE ELEVATE
Course Description
Effective conflict de-escalation begins long before you address the other person. It starts with you, your reactions, your tone, your emotional triggers, and your ability to stay composed under pressure. This training helps participants understand how their own personality traits influence their communication style and stress response, and teaches practical strategies to regulate these reactions in real time.
With this foundation in place, the workshop then focuses on proven de-escalation techniques for calming others, managing escalating emotions and guiding conversations back to safety and resolution. Participants learn how to recognise behavioural cues, set professional boundaries, use steady communication, and apply structured de-escalation steps to minimise conflict.
The result is a confident, capable frontline team equipped to respond to tense situations with clarity, control and professionalism.
What You Will Learn
Training is tailored to your workplace but typically covers:
-
How your own personality traits shape your conflict style;
-
How to identify and regulate emotional triggers before they escalate a situation;
-
Recognising early warning signs and behavioural cues in others;
-
Communication techniques that reduce tension rather than inflame it;
-
Staying calm, steady and objective during difficult interactions;
-
Setting safe, professional boundaries without confrontation;
-
Practical de-escalation strategies to guide conversations away from conflict; and
-
Applying techniques to real workplace scenarios through participant-led examples.
All scenarios and examples are adapted to the real issues encountered at work.
About The Trainer
Mark Field is an experienced facilitator and vocational education leader with a strong background in communication, behavioural awareness and conflict de-escalation. As Managing Director of Access Recognised Training, he has delivered practical training to government agencies, correctional facilities, frontline staff and community organisations across the ACT.
Mark specialises in helping participants understand themselves first, including their communication style, personality traits and emotional triggers. This self-awareness helps them stay composed under pressure and respond with confidence. He teaches participants to recognise early warning signs, regulate their own reactions and apply practical de-escalation techniques that work in real-world situations. His training style is clear, engaging and grounded in workplace experience, making complex concepts easy to understand and apply immediately.
Tailored To Your Workplace
Before the training, we speak with you to understand:
-
The types of conflict your staff experience;
-
Common behavioural challenges;
-
Workplace policies, procedures and expectations;
-
Any previous incidents or ongoing risks; and
-
The culture and communication style of your organisation.
This ensures the training feels relevant, realistic and immediately useful.
Course Delivery
Our face-to-face conflict de-escalation sessions are designed to be interactive, practical and engaging. Training may include:
-
Real workplace scenarios;
-
Group discussions;
-
Participant-led role plays and guided practice;
-
Behavioural cue recognition
-
Step-by-step de-escalation techniques; and
-
Reflection and self-awareness activities.
Staff walk away with practical skills they can apply immediately, not theoretical concepts that disappear after the session.
Course Duration
Sessions are typically delivered as:
-
A half-day workshop
-
A full-day workshop
-
A customised program over multiple sessions
We can discuss the most appropriate option based on your workplace needs and the level of skill you want your staff to achieve.
Fees and Charges
Our Conflict De-escalation Training is priced to be accessible for organisations of all sizes. Final costs depend on the length of the session, the number of participants and the level of customisation required.
Typical pricing structure:
-
Half-day workshop: $1,650 per session (up to 15 participants)
-
Full-day workshop: $2,750 per session (up to 15 participants)
-
Multi-session or extended programs: Custom quotation provided
-
Customisation fee: In addition to the per session fee a one-off customisation fee applies from $1,200 plus gst.
If you would like a formal quote based on your organisation’s needs, please contact us and we will provide an accurate cost breakdown.
