A Gambling Contact Officer (GCO) is the main point of contact for patrons and staff for gambling issues. Each licensee of a gambling facility must have at least one GCO who can be contacted when required, even if they’re not at the facility.

GCOs must have completed an approved training course in the last three years to start or continue in that role.

The online GCO course takes approximately 2 hours to complete and is valid for 3 years. After three years you will required to re-do the GCO course.

The Gambling Contact Officer training is provided by organisations approved by the Commission. While there is no specific Gambling Contact Officer course under the Australian Quality Training Framework, the courses must provide detailed training about the conduct of gambling services and problem gambling, and include information about licensees’ responsibilities under ACT legislation.

You will receive an e-copy certificate to your nominated e-mail account. Hard-copy certificates can be purchased for a cost of $25. Please use the Contact Us feature to request a hard copy certificate.